FAQ

Hello! Some stuff that may be useful info.

What's in stock?

Everything you see on the store is in stock, unless it says 'sold out' / 'out of stock'.

How much does shipping and handling cost, and when will my stuff arrive?

Domestic: Flat rate of R99, about 3 - 4 days.

If you're ordering from within South Africa, I use Aramex couriers which are generally next-day delivery. You pay what I pay for an Aramex bag: R99. I don't normally post the item the same day as it's ordered, but usually the following day. For main centres it takes a day or two to arrive at your doorstep (please provide a physical address, Aramex doesn't deliver to Post Box addresses as far as I know, and please provide your cell phone number so they can call you for any issues). For outlying areas, it's also a day or two, at most three.

I'll send you a tracking code that you can enter on http://www.aramex.co.za to track your parcel.

I've used Aramex couriers to ship stacks of items and haven't yet had an issue - they're very reliable.

Canvasses take a little longer, give it about a week from placing the order.

If you order a digital download, there's no shipping and you can download your items immediately. Nice.

International: Flat rate of R199, about 7 - 10 days.

How can I pay?

I use PayFast to accept credit cards. It's a secure way for me to accept payments, and a secure way for you to pay. If you'd like to rather EFT me, please contact me - we can also set that up.

Can I use PayPal?

Sure, please contact me to do this manually. Unfortunately Shopify doesn't allow me to have store prices in ZAR and also accept USD through PayPal :/

Where are goods shipped from?

I send items myself from my studio in Plettenberg Bay, South Africa. Canvasses are produced and shipped from Durban.

Do you offer refunds?

Within good reason, sure.

Who handles shipping?

I (Mike Scott) handle everything myself. This is a boutique shop and I'm currently able to fulfil all orders from the comfort of my own studio.